Quality Assurance Surveillance Plan (QASP)
The plan describing how the government will monitor performance.
Definition
A QASP identifies performance objectives, standards, acceptable quality levels, and surveillance methods used to evaluate contractor performance.
Why it matters
The QASP is the operational scorecard behind your CPARS rating — build your quality plan around it.
Example
A QASP samples 10% of help desk tickets monthly against a 95% resolution standard.
Related terms
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